NADRA Islamabad invites bids for IBM API Connect Support renewal with OEM back-to-back coverage for one year under the IT Software & Licenses category. This procurement is managed by the National Database and Registration Authority (NADRA) and is open to Tier-1/2 or Silver/Gold partners authorized by IBM. The contract scope includes comprehensive support and maintenance renewal for the existing IBM API Connect deployment. The successful bidder must provide OEM back-to-back support covering defect fixes, security advisories, patches, and version updates. The service includes 24x7 technical support for production and non-production environments, incident management, root cause analysis, and access to IBM's support portal. Quarterly upgrade and patching activities are mandatory, including planning, deployment, rollback, and recovery, following IBM best practices. Security and compliance updates must be timely applied, aligned with organizational policies. Detailed documentation and quarterly health check reports are required. Bidders must comply with PEC category requirements and be registered with SECP for at least three years. NTN and GST registration, active ATL status, and non-blacklisting undertakings are mandatory. The financial turnover should be at least PKR 60 million with relevant experience. Bid security of PKR 300,000 is required. The contract includes a 5% performance security and liquidated damages of 0.1% per day up to 10% of the contract value for delays. Submission deadline is 6th April 2026 at 11:00 AM, with electronic bids submitted via EPADS portal. Bid opening will be held at NADRA HQ, Islamabad at 11:30 AM the same day. The physical address for correspondence is Procurement Department, HQ, NADRA Building, Shahrah-e-Jamhuriat, Sector G-5/2, Islamabad. Pro-Tip: Ensure your bid includes valid OEM authorization and all mandatory compliance documents. Missing or incomplete documentation is a common cause for disqualification. Also, double-check the bid security submission deadline as electronic bids without original bid security will be rejected.