This tender invites bids for the Renewal of Maintenance and Technical Support of the Voice Recording System (VRS) and its allied components at SBP Banking Services Corporation, Karachi. The procurement is managed by the General Services Department of SBP BSC and covers comprehensive support for the Mynavoice system deployed at the Head Office and KDA Office Karachi. The scope includes maintenance of hardware components such as PCI-E boards, channel cables, USB dongles, and licenses for VOIP, digital, and analog recording channels. The contract also mandates 24x7 technical support with a 4-hour onsite response time, ensuring system availability and performance as per the defined SLA. The bidder must be an OEM or authorized partner with verifiable local presence and experience in similar assignments. Compliance with tax registration and active taxpayer status is mandatory. The contract period is one year starting March 2026, with all services and support to be delivered within Karachi. The procurement follows the Public Procurement Rules 2004 under a single stage two envelope procedure with electronic bid submission via EPADS. Bidders must submit a bid security of PKR 50,000 and comply with all technical and financial requirements as per the bidding documents. The submission deadline is 19 February 2026 at 11:00 AM, with bid opening at 11:30 AM the same day. The physical address for submission of original bid security and correspondence is the Procurement Division I (IT), General Services Department, SBP BSC, 3rd Floor BSC House, I.I Chundrigar Road, Karachi. The tender requires bidders to meet PEC category standards and be on the FBR Active Taxpayer List for FY 2025-26. The bidder should ensure all documentation including technical compliance, financial stability, and experience certificates are complete and submitted timely. The bid validity is 140 days, and performance security of 5% of contract value is required upon award. The contract price is fixed but subject to adjustments for any changes in applicable taxes during the contract period. Submission must be through the EPADS portal only; manual bids are not accepted. The technical and financial proposals must be uploaded separately. The Procuring Agency reserves the right to reject any or all bids and to vary quantities by up to 15% at the time of award. The contract will be awarded to the lowest evaluated, technically compliant bidder. Pro-Tip: Ensure the original bid security is physically delivered to the Procuring Agency before the closing date to avoid disqualification. Also, carefully review the SLA response times and ensure your technical team is prepared for 24x7 support with rapid onsite response to meet contract obligations.