Outsource of Commercial Billing and Recovery for Hyderabad Water & Sewerage Corporation

Hyderabad Water & Sewerage Corporation (HW&SC) invites bids for outsourcing the zone-wise commercial billing and recovery services. The contract aims to improve recovery of commercial water and sewerage dues by engaging third-party contractors to manage billing, collection, and consumer communication efficiently. The scope includes data management, accurate bill generation, distribution to commercial consumers, revenue collection, and deposit of collected amounts into HW&SC accounts. The contractor will also handle consumer queries, dispute resolution, and provide regular detailed reports and reconciliation with HW&SC financial records. Legal compliance is a key component, requiring issuance of notices to defaulters and reporting for legal action if dues remain unpaid. The contract duration is up to 12 months with a fixed price, and bids must be valid for 90 days. The bid opening is scheduled for December 31, 2025, at 3:00 PM at the Directorate of HW&SC, Hyderabad.