Annual Support of Voice Over IP and SIP Trunk Solution Framework Contract

This tender from the Institute of Business Administration, Karachi invites bids for the annual support of Voice Over IP and SIP Trunk Solution under a framework contract. Located in Karachi, this procurement falls under the IT & Office Equipment category, focusing on maintaining and supporting critical telecommunication infrastructure. The scope includes providing redundant infrastructure, fiber connectivity, centralized trouble ticketing, and installation services within the IBA Karachi premises. The service provider must handle civil works related to fiber installation, ensure compatibility with existing networks, and provide 24x7 helpdesk support. The contract demands high technical standards, including scalable network design and disaster recovery capabilities, ensuring uninterrupted communication services. Bidders should be registered taxpayers with valid NTN and STRN certificates, active sales tax registration, and possess relevant PTA licenses. Compliance with PEC categories and FBR/ATL status is essential, along with adherence to the 2025-26 fiscal year requirements. The tender also requires a 2% bid security and a 5% performance security, with stamp duty obligations clearly outlined. Submission deadline is set for February 6, 2026, at 03:00 PM, with bid opening at 03:30 PM on the same day at the IBA Main Campus, University Enclave, Karachi. Tender documents are available on the IBA and SPPRA EPADS websites, and original bid security must be physically delivered to the designated tender box before the deadline. Pro-Tip: Ensure your bid security is in the form of a Pay Order or Demand Draft in favor of 'IBA Karachi' and double-check the EPADS submission to avoid discrepancies between online and manual bids which could affect evaluation.