Bulk SMS Dissemination for Passport Status and Service Feedback

The Directorate General of Immigration and Passports, Islamabad, is procuring bulk SMS dissemination services through its allocated short code 9988 to provide passport status updates and service feedback electronically to applicants. This tender specifically targets suppliers capable of delivering high-speed bulk SMS services integrated with a user-friendly web platform for monitoring, reporting, and management. The scope includes provisioning, integration, testing, and maintenance support for a minimum of one year, extendable up to three years, with 24/7 onsite support at the DG I&P headquarters in Islamabad. The technical scope demands a GSM licensed operator with a robust SMSC, capable of sending at least 100 SMS per second, supporting multiple languages including Urdu, and providing detailed delivery reports and management information systems. The service must include features such as SMS scheduling, masking with the short code 9988, secure encrypted information handling, API integration, SMPP connectivity, and comprehensive billing and reporting modules. Eligibility criteria are stringent, requiring NTN/ATL and GST registration, valid PTA authorization, a minimum of five years' experience with at least five similar assignments completed for government or semi-government entities, and financial soundness with a minimum credit amount of PKR 10 million. Bidders must submit a complete technical and financial proposal via EPADS, accompanied by earnest money of PKR 780,000. The tender follows a single stage two envelope procedure with initial technical evaluation followed by financial bid opening for technically qualified bidders. The submission deadline is **30th April 2026 at 11:00 AM**, with bid opening at 11:30 AM the same day. Proposals must be submitted electronically through the PPRA EPADS portal. Manual or late submissions will be rejected. The earnest money must be submitted in original to the office of the Director (NW/F&L) DG I&P before the closing date. A practical tip for bidders is to ensure all mandatory documents, including authorization letters, performance certificates, and financial statements, are properly signed, stamped, and attached. Incomplete or conditional bids will be rejected outright. Early preparation and thorough compliance with the tender requirements will enhance the chances of success in this competitive procurement.