Hiring of Business SMS and WhatsApp Alert Services for Dow University of Health Sciences Karachi
Tender No: DUHS/W&S-NIT/199
Expired Tender
Closing Date:
2026-02-16
2026-02-16
Tender Overview
- Category
- IT & Computer Equipment
- Sector
- Services
- Tender Type
- Services
- Procurement Method
- Single Stage – Two Envelope Procedure
- Submission Method
- Online portal
- Estimated Cost
- PKR 1,500,000
- Source Name
- SINDH PPRA
Location & Dates
Contact & Websites
- Contact Person
- Facilitator / Coordinator, Procurement Committee-Services
- Contact Phone
- 021-38771000 Ext 5820, 5907
- Website
- https://duhs.edu.pk
- Original Source
- https://portalsindh.eprocure.gov.pk/#/
Actions
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Tender Description
Dow University of Health Sciences Karachi invites bids for hiring Business SMS and WhatsApp Alert Services under IT Software & Licenses category. This tender is issued by Dow University of Health Sciences, a premier health sciences institute in Karachi, Sindh.
The contract involves provision of a cloud-based web application portal and SMS/WhatsApp services supporting two-way communication with local cellular networks. The service provider must ensure 24x7 availability, support approximately 6 million transactional SMS, 3 million transactional WhatsApp messages, and 0.5 million marketing WhatsApp messages annually. The platform must provide secure API integration, real-time delivery reports, multi-factor authentication, bulk messaging, scheduling, and import of contacts. The infrastructure should be Tier-III certified with geo-redundancy for high availability and disaster recovery.
Bidders must hold a valid Pakistan Telecommunication Authority (PTA) GSM Telecom Service License and comply with all applicable laws. The contract requires submission of bid security of PKR 1,500,000 and performance security of 10% of contract value. Bidders must be registered with FBR and have active tax status. The contract period is two years with possible extension. All prices must be inclusive of taxes and duties, with payments processed monthly on actual usage.
The submission deadline is **2026-02-16 23:59:59** with online bid submission through EPADS portal. Technical proposals will be opened first, followed by financial proposals of technically qualified bidders. The physical address for bid security submission and inquiries is Admin Block 5th Floor, DMC Campus, Baba-e-Urdu Road near Civil Hospital Karachi.
Pro-Tip: Ensure your bid includes all mandatory documents such as valid PTA license, active FBR tax status, bid security, and signed affidavits. Missing any of these can lead to disqualification. Also, carefully check the bid validity period and stamp duty requirements to avoid common pitfalls.