Outsource of Commercial Billing and Recovery for Hyderabad Water & Sewerage Corporation Zone-02 Hirabad

This tender invites bids for outsourcing the commercial billing and recovery services for Hyderabad Water & Sewerage Corporation (HW&SC), Zone-02 Hirabad, Sindh. The department requires a contractor to manage the entire billing cycle and recovery process for commercial consumers, ensuring timely and accurate bill distribution and efficient collection of dues. The scope includes data management, bill generation based on HW&SC tariff structures, distribution of bills to 2000 commercial consumers, and revenue collection with immediate deposit into designated HW&SC accounts. The contractor will also handle consumer communication, dispute resolution, and provide detailed reporting and reconciliation with HW&SC financial records. Legal compliance is critical, including issuing notices to defaulters and coordinating with HW&SC for legal proceedings and installment approvals. Bidders should ensure compliance with PEC categories relevant to service contracts and maintain valid FBR/ATL status for the financial year 2025-26. It is advisable to prepare all bid documents carefully, including Earnest Money in the form of Call Deposit Receipt (CDR) as per SPP rules. The contract duration is typically up to 12 months with a fixed price, so no escalation will be entertained during the contract period. The submission deadline is set for 3:00 PM on 6th March 2026. Bids will be opened at the Directorate of HW&SC, 3rd Floor Civic Centre Hyderabad. Interested bidders must submit their bids online through the E-PADs portal within the stipulated timeframe. Pro-Tip: Make sure to verify the bid security amount and validity period carefully. Also, check the newspaper advertisement for any specific stamp duty or documentation requirements which are often overlooked but critical for bid acceptance.