Outsource of Commercial Billing and Recovery for Hyderabad Water & Sewerage Corporation Zone-03

This tender invites bids for outsourcing the commercial billing and recovery services for Hyderabad Water & Sewerage Corporation (HW&SC) Zone-03 in Hyderabad, Sindh. The department requires a contractor to manage the entire commercial billing cycle including data management, bill generation, distribution, revenue collection, consumer communication, dispute resolution, and legal enforcement support. The scope covers handling billing for approximately 3000 commercial consumers with a total demand of PKR 20 million. The contractor will receive consumer data from HW&SC, generate accurate bills based on tariff structures, distribute them timely, and ensure collection of dues. They must establish convenient payment channels and maintain professional communication with consumers. The role also includes issuing notices to defaulters, reporting weekly to HW&SC, and assisting in legal proceedings if necessary. This contract demands strong data handling, customer service, and compliance capabilities within Hyderabad city limits. Bidders should ensure they meet the required PEC category and are registered with FBR and Sindh Revenue Board. The contract requires a valid ATL status for the financial year 2025-26. It is advisable to verify the Earnest Money requirements and ensure all tax obligations are included in the bid price. Prequalification and technical capacity evidence must be submitted as per bidding data. The submission deadline is set for 3:00 PM on 6th March 2026. Bids will be opened at the Directorate of HW&SC, 3rd Floor Civic Centre, Hyderabad. Bidders must submit their proposals online through the E-PADs portal within the stipulated timeframe. Pro-Tip: Make sure to carefully review the bid security and validity period requirements. Also, confirm the exact format and documentation needed for the Technical Bid to avoid disqualification due to incomplete submissions.