Outsource of Commercial Billing and Recovery for Hyderabad Water & Sewerage Corporation Zone-05 Latifabad

This tender invites bids for outsourcing the commercial billing and recovery services for Hyderabad Water & Sewerage Corporation (HW&SC) Zone-05 Latifabad. Located in Hyderabad, Sindh, HW&SC seeks a contractor to manage the entire commercial billing cycle and recovery process to improve revenue collection and operational efficiency in the water and sewerage sector. The scope includes data management, accurate bill generation based on tariff structures, timely distribution of bills to 20,000 commercial consumers, and effective revenue collection with immediate deposit into HW&SC accounts. The contractor will also handle consumer communication, dispute resolution, and provide detailed reporting and reconciliation with HW&SC financial records. Legal compliance is critical, including issuing notices to defaulters and coordinating with HW&SC for legal proceedings and installment requests. Bidders should ensure compliance with all technical and financial requirements, including valid FBR/ATL registration and PEC category as applicable. The contract is expected to run for up to 12 months with a fixed price. The bid validity period is 90 days. It is advisable to verify all tax and duty inclusions in the bid price and ensure the submission of required bid security and performance guarantees. The submission deadline is set for 15th January 2026 at 3:30 PM, with bid opening at the Directorate of HW&SC, 3rd Floor Civic Centre Hyderabad. Bids must be submitted online via the E-PADs portal. Ensure all documents are complete and signed as per instructions. Pro-Tip: Carefully review the bid security requirements and ensure your bid covers the full scope of work. Partial bids will be rejected. Also, confirm your FBR/ATL status and PEC category to avoid disqualification. Checking the official HW&SC website or SPPRA portal for any addenda before submission can save last-minute surprises.