SLA for Fortigate Firewall and Analyzer UTP Renewal with Local Support in Karachi

This tender invites bids from reputable companies for the renewal of the Fortigate Firewall and FortiAnalyzer UTP licenses along with comprehensive local vendor support in Karachi under the Sindh Integrated Emergency and Health Services (SIEHS). The procurement falls under IT & Office Equipment and IT Software & Licenses categories, reflecting the technical nature of the services and software licenses involved. The scope includes a one-year renewal of UTP licenses for Fortigate 100F devices and FortiAnalyzer 150G, firmware upgrades, DMZ configuration, ISP bandwidth aggregation, HA configuration, and customized analyzer reports. The contract also covers 24x7x365 principal TAC support and local on-site vendor support, advanced hardware replacement, SNMP configuration, real-time threat intelligence, security automation, and advanced training for two participants. The work will be executed in Karachi, ensuring continuous protection and operational efficiency of critical network security infrastructure. Bidders must be registered with active tax payer status on FBR and GST/SRB websites. Compliance with SPPRA Rules 2010 (Amended 2024) is mandatory. The tender requires submission of bid security and performance security, with a validity of 90 days. The bidder should ensure PEC category compliance and maintain FBR/ATL status for the fiscal year 2025-26. The bid security is fixed at PKR 34,518, and performance security is 5% of the contract value. All bids must be submitted electronically via the EPADS portal. The submission deadline is set for 9th March 2026 at 10:30 AM, with bid opening at 11:00 AM on the same day. Bids must be uploaded on EPADS and accompanied by a non-refundable tender fee of PKR 3,000. The physical address for submission and opening is Sindh Integrated Emergency and Health Services, 43-15/K, Block 6, PECHS, Karachi. Pro-Tip: Ensure your bid includes the correct Pay Order for the tender fee and bid security, and double-check the EPADS upload before the deadline to avoid disqualification. Also, verify your company's tax status and PEC compliance to meet all eligibility criteria and avoid common pitfalls in technical evaluation.