Hosting of PTA Chatbot (WhatsApp Based Solution) Non-Consultancy Services

The Pakistan Telecom Authority (PTA) is inviting bids for the provision of hosting services for its PTA Chatbot, a WhatsApp-based solution designed to enhance communication and service delivery. This procurement is for non-consultancy services and aims to secure a reliable, secure, and scalable hosting platform to ensure 24/7 availability and optimal performance of the chatbot in Islamabad. Items being procured: - Hosting service for PTA Chatbot with unlimited incoming/outgoing traffic - Capability to handle thousands of simultaneous conversations without quality loss - Instant response to customer queries without human intervention - Multilingual communication support - Support for images, videos, PDFs, locations, and audio messages - Backend control panel access for PTA analytics - End-to-end encryption for secure communication - Compatibility across Android, iOS, and Web WhatsApp versions - Features like quick replies, numbered lists, buttons, and personalized responses - Ability to send alerts, reminders, promotions, OTPs securely - Integration with backend systems such as CRMs, ERPs, ticketing platforms - Built-in opt-in support and performance tracking The scope includes hosting the chatbot for two years with professional service providers having the necessary technical infrastructure and experience. Bidders must be registered and eligible under Pakistan's procurement rules, with valid FBR/ATL registration and relevant experience. The procurement will follow the Least Cost Based Selection (LCBS) method under the Single Stage One Envelope procedure. Bids must be submitted electronically via the EPADS v2.0 portal by **Thursday, August 27, 2026, 11:00 AM**. Manual submissions will not be accepted. The bid opening will occur the same day at 11:30 AM. Interested bidders should ensure timely registration on EPADS and submit all required documents including bid security as per the bidding documents. A practical tip for bidders: Carefully review the technical specifications and ensure your hosting solution meets all security and performance requirements, especially the end-to-end encryption and multi-platform compatibility, to avoid disqualification during technical evaluation. This tender offers a significant opportunity to provide critical digital infrastructure services to a key federal authority in Islamabad.