Integrated SLA Extension and Technology Refresh at Higher Education Institutions

The Higher Education Commission (HEC), Pakistan invites bids through EPADS for Request for Proposals for Integrated Service Level Agreement (SLA) Extension and Technology Refresh at Higher Education Institutions (HEIs) across the country in multiple lots. Items being procured: - Integrated SLA Extension for ICT infrastructure support - Technology Refresh services - Maintenance and Upgradation Services at selected HEIs The selected firm for each lot will ensure continuous operation of wireless services through managed SLA of infrastructure, including monitoring, support, and issue resolution. They will optimize network performance by upgrading to new technology and improving coverage for better user experience. Infrastructure enhancements will be carried out where required to upgrade, improve capacity, and reliability without disrupting service. Bidders must be duly recognized in Pakistan and registered with FBR for tax purposes. The bidder must have the skills, expertise, and team to solely and exclusively deliver this project to HEC as specified in the bidding document. The bidding document contains detailed terms and conditions, procurement procedure, bid security, bid validity, bid opening, evaluation criteria, clarification/rejection of bids, and performance guarantee. Interested applicants may access the bidding document and obtain further information through the Electronics Pakistan Acquisition and Disposal System (EPADS v2.0) at https://vendors.epads.gov.pk/login. Bid security must be submitted as a bank draft or Pay Order of Rs. 5,000,000 for Lot-1 and Rs. 3,000,000 for Lot-2 in favor of Director General (Finance), Higher Education Commission (HEC), Islamabad. The bid security must reach the Central Procurement Cell (CPC), Executive Block Basement, H-9, Islamabad by 11:30 a.m. on or before Thursday, November 19, 2026. Bids must be submitted electronically through EPADS v2.0 by 11:30 a.m., November 19, 2026. Bids will be opened electronically on the same day at 12:00 PM (PST). Manual bid submissions will not be accepted. Applicants not registered on EPADS v2.0 may register at https://vendors.epads.gov.pk/. A tutorial on registration is available at https://www.youtube.com/watch?v=MNW6T38v7tc. HEC reserves the right to accept or reject any or all bids at any stage under PPRA rules 2026. A practical tip for bidders: Ensure timely registration and familiarization with the EPADS portal to avoid last-minute submission issues and comply fully with bid security requirements to avoid disqualification.