Maintenance and Support Services for Servers and Switches at NADRA HQ Islamabad

The National Database and Registration Authority (NADRA) headquartered in Islamabad is procuring comprehensive maintenance and support services for its servers and switches located at the State Bank of Pakistan Building, Shahrah-i-Jamhuriat, G-5/2, Islamabad Capital Territory. This procurement is for the financial year 2026-27 and involves specialized non-consultancy services to ensure optimal performance and uptime of critical IT infrastructure. Items being procured: - Maintenance and Support Services for 18 Dell Servers (Power Edge R750, R650, R550 models) - Maintenance and Support Services for 2 Dell Switches (N-SERIES N3224T) - Maintenance and Support Services for 6 H3C UniServer R4900 Servers - Power supply units for Dell N3224T-ON network switch (2 units) - 100G Stacking Cable (length 3m or 5m) for Dell N3224T-ON native stacking (2 units) The scope includes full maintenance and support with parts replacement, firmware updates, and patches. The services must be fully backed by OEMs Dell and H3C, including next business day (NBD) support and Keep Your Hard Disk (KYHD) policies for three years. The servers and switches are installed at two sites in Islamabad and another site approximately 500 km away. Vendors must have registered offices in Islamabad and Lahore with technical support teams and warehouses stocked with spare parts. Eligibility criteria require bidders to be authorized Dell/H3C service providers, registered with FBR and ATL, and to submit original bid security and affidavits for non-blacklisting. The tender follows a Least Cost Based Selection (LCBS) method with a bid validity of 120 days. Bids must be submitted online via EPADS v2.0 by August 13, 2026, 11:00 AM, with original bid security delivered physically to NADRA's procurement department. A pre-bid meeting is scheduled for July 31, 2026, at 11:00 AM at the State Bank of Pakistan Building. Technical and financial bids will be opened on the same day as the closing date at 11:30 AM. Manual bid submissions are not accepted. The contract includes strict service level agreements with penalties for delays, including a PKR 25,000 per day penalty for unresolved Priority 1 calls beyond the next business day. A practical tip for bidders: Ensure your local support team is fully capable of on-site troubleshooting and replacement without remote assistance, as remote dial-up support is not permitted. Maintain a complete backup inventory of spare parts to meet the stringent SLA timelines and avoid penalties. This tender represents a critical opportunity for qualified service providers to support NADRA's vital IT infrastructure in Islamabad with high standards of service and compliance.