Procurement of Call Recording System for Treasury and Loan Origination, Management & Collection Modules

Bank of Khyber invites bids from firms and companies for the procurement of advanced IT systems to enhance its operational capabilities in Peshawar. The procurement includes two main tenders: the first for a Call Recording System specifically designed for the Treasury department, and the second for Loan Origination, Management & Collection Modules covering consumer, micro, and agricultural credit programs. Both tenders follow a Single Stage Two Envelope procedure under the KPPRA rules and are part of a framework contract for goods, works, and non-consulting services. Items being procured: - Call Recording System for Treasury - Loan Origination, Management & Collection Modules for consumer, micro, and agricultural credits The Call Recording System is intended to improve the monitoring and recording of treasury communications, ensuring compliance and operational efficiency. The Loan Modules will support the bank's credit programs, facilitating better management and collection processes. Both procurements require bidders to be registered with FBR and have relevant experience. Bidders must submit their bids electronically through the newly introduced EPADS system; no manual or hard copy submissions will be accepted. Key dates include a pre-bid meeting on September 17, 2026, at 1500 hours for the Call Recording System tender and September 18, 2026, at 1500 hours for the Loan Modules tender. The last date for submission for both tenders is September 28, 2026, with opening times at 1100 hours and 1600 hours respectively. Bidders are advised to carefully review the tender documents and ensure compliance with all requirements, including earnest money and technical bid specifications. For queries or further details, bidders can contact the Head Procurement Division at Bank of Khyber, Head Office, BOK Tower, 24-The Mall, Peshawar Cantt, or email tender@bok.com.pk. A practical tip for bidders is to register early on the EPADS portal to avoid last-minute technical issues and to ensure timely submission of bids.