Procurement of Citizen Experience Design Lab for PDA Office

The Pakistan Digital Authority (Ministry of IT & Telecom) invites sealed bids for the procurement of a Citizen Experience Design Lab for its office in Islamabad. This procurement covers the supply, installation, commissioning, and warranty services of advanced usability and collaboration equipment to enhance digital service delivery and user experience research. Items being procured include: - Usability Lab Room System (36 units including wireless microphones, adaptive keyboards, high-speed storage cards, professional soundbar speaker system, AI PTZ camera system, eye tracking analytics software, various smartphones and tablets, and other specialized equipment) - Video Wall Collaborative Room (1 indoor LED video wall with full installation and calibration) - Interactive Screens and Video Conferencing (6 units of 75-inch interactive flat panel displays, 2 units of 98-inch interactive flat panel displays, and 1 integrated interactive meeting and collaboration system for 20+ persons) - Training Recording Studio and Lab (18 units including professional adjustable studio lighting, camera gimbals, cinema cameras, podcast production consoles, studio boom arms, XLR audio cables, monitoring headphones, and other studio equipment) The technical scope includes full installation, integration, calibration, user training, software and firmware updates, and comprehensive warranty and maintenance support. The equipment must meet detailed specifications for professional usability labs, video conferencing, and multimedia production environments. Eligible bidders must have at least 5 years of experience in ICT equipment supply and installation, be registered with SECP or relevant authorities, active on the FBR Active Taxpayer List, and demonstrate financial capacity with minimum turnover and bank balance requirements. Manufacturer's authorization and warranty commitments are mandatory. Bids must be submitted electronically via the EPADS v2.0 portal by 3:00 PM on Monday, November 16, 2026, with original bid security submitted physically to the PDA office in Islamabad before the deadline. Technical and financial bids will be opened on the same day at 3:30 PM via EPADS v2.0. Manual submissions are not accepted. Bidders are advised to carefully review the detailed bidding documents available on EPADS and ensure compliance with all eligibility and submission requirements. One practical tip: ensure timely registration on EPADS v2.0 and upload all required documents well before the deadline to avoid disqualification. This procurement follows the Least Cost Based Selection (LCBS) method under the Public Procurement Rules, 2026. The Pakistan Digital Authority reserves the right to reject any or all bids without assigning any reason.