Procurement of Licenses, Support, Maintenance for SIEM and EDR Technology

The National Database and Registration Authority (NADRA) Islamabad invites bids for the procurement of licenses, support, and maintenance services for SIEM and EDR technology under tender number NADRA-HQ-RFB-124/2026. This procurement is planned for the financial year 2026-27 and aims to secure a one-year license/subscription of Elastic Search Security Enterprise for 32 ERUs along with comprehensive support and maintenance services. Items being procured: - One-year license/subscription of Elastic Search Security Enterprise for 32 ERUs - Local support for troubleshooting and handling complex scenarios - Expertise in Elastic cluster deployment, EDR management, SOAR workflows configuration, optimization, observability, and security engineering - On-premises support from certified Elastic resident engineers within 2 hours of call - Resolution of technical concerns/bugs within 7 days - Provisioning of additional features within 14 days in coordination with Elastic OEM The scope includes provision of licenses, support, maintenance, and training for Elastic Security Information and Event Management (SIEM) technology. Bidders must have a minimum of 2 years experience in Elastic SIEM, EDR, and SOAR support and services, with certified Elastic SIEM analysts and engineers. Eligibility requires valid NTN, GST registration, active ATL status, non-blacklisting affidavit, and original bid security submission. The bidding process follows a Single Stage-Two Envelope procedure through the EPADS v2.0 portal. Technical and financial bids must be submitted online by 11:00 AM on November 17, 2026, with bid opening at 11:30 AM the same day. Manual submissions are not accepted. The bid security must be submitted in original form to NADRA (HQ) at the State Bank of Pakistan Building, Shahrah-i-Jamhuriat, G-5/2, Islamabad. The contract includes a 5% performance guarantee and liquidated damages provisions for non-performance or data security breaches. Bidders are advised to carefully review the bidding documents and ensure compliance with all eligibility and technical criteria. One practical tip: Register early on EPADS v2.0 and ensure all required documents, including bid security, are submitted timely to avoid disqualification.