Provision of IT Support and Helpdesk Services at IT Department Head Office and DR Site Korangi

Pakistan State Oil Company Limited invites sealed E-Bids through SAP Ariba from eligible contractors with adequate past relevant experience and financial capabilities for the provision of IT support and Helpdesk services at the IT department Head Office and Disaster Recovery (DR) site located in Korangi, Karachi. Items being procured: - IT support services - Helpdesk services - Services at IT department Head Office - Services at DR site Korangi The scope includes comprehensive IT support and helpdesk operations to ensure smooth functioning of IT infrastructure at the designated sites. Bidders must have proven experience in IT service management and support, with capability to handle technical issues promptly and efficiently. The contract requires adherence to company standards and timely response to service requests. Eligible bidders should be registered with FBR and listed on the Active Taxpayers List (ATL). Experience in similar projects and financial soundness will be evaluated. The bidding procedure follows a Single Stage Two Envelope system, requiring submission of technical and financial bids separately. Bid documents are available and submission is through the SAP Ariba portal only. Key dates include bid document collection and submission from 10.11.2026 to 23.11.2026, with bid submission deadline on 23.11.2026 till 02:15 PM. Bid opening will be held on 23.11.2026 at 03:00 PM onwards via SAP Ariba. Bidders are advised to carefully follow the instructions for document submission on the SAP Ariba portal and ensure all requirements are met. Regularly visiting PSO and PPRA websites for updates is recommended. A practical tip for bidders: Ensure your technical bid is comprehensive and clearly demonstrates your experience and capability in IT support services, as only technically qualified bidders will be considered for financial bid opening.