Renewal of SLA Support Services Contract for IT Hardware Equipment at FBR Data Center (Islamabad & Karachi)

This notice invites bids for the renewal of the SLA support services contract for IT hardware equipment at the Federal Board of Revenue (FBR) Data Center located in Islamabad and Karachi. The procurement is managed by the Pakistan Remediation Authority Limited (PRAL) based in Islamabad. The contract covers comprehensive support services for IT hardware, ensuring operational efficiency and minimizing downtime at critical data centers. Items being procured: - SLA Support Services Contract for IT Hardware Equipment at FBR Data Center Islamabad - SLA Support Services Contract for IT Hardware Equipment at FBR Data Center Karachi The scope includes maintenance, troubleshooting, and technical support for all IT hardware components at the specified data centers. Bidders must have relevant experience in IT hardware support services and be registered with FBR and on the Active Taxpayers List (ATL). Earnest money or bid security requirements are as per the original tender terms. The bid submission deadline on the EPADS 2.0 e-procurement portal has been extended to **October 2, 2026, at 3:00 PM**. Bids will be opened on the same day at 3:30 PM. All other terms and conditions remain unchanged as per the original E-Tender Notice No. P-49/2026. Bidders are advised to carefully review the original tender documents and ensure timely submission through the EPADS portal. A practical tip for bidders is to verify their EPADS registration and ensure all technical and financial documents are complete to avoid disqualification during the evaluation process.