Renewal of Support and Software Subscription of KACE Quest (SMA-SDA) for 3 Years

Renewal of Support and Software Subscription of KACE Quest (SMA-SDA) for 3 years is open for bids in Islamabad by National Database and Registration Authority (NADRA) under IT Software & Licenses category. This tender involves a turnkey solution for patch management software subscription and support, critical for automating vulnerability remediation in operating systems and applications. The solution will be delivered to NADRA Store Department with a delivery timeline of 4-6 weeks. The scope includes supply, installation, integration, testing, commissioning, and ongoing support services to ensure the system is fully functional and secure. The contract requires partner authorization from the OEM and mandates local support without remote connectivity options, emphasizing timely on-site issue resolution. Service levels include rapid response times for critical faults and scheduled preventive maintenance visits every three months. Penalties apply for non-compliance with service levels, recoverable from the performance guarantee. Payment terms are milestone-based, with 30% paid after delivery, 30% after deployment, and 40% after one month of successful operation. Bidders must comply with PEC category requirements, be active on the FBR ATL list, and provide valid NTN and GST registrations. The tender follows the Public Procurement Rules 2004 with a bid security of PKR 2,800,000. The contract includes a 10% performance security valid for 3 years. The tender is governed by Pakistani law, with disputes resolved by mutual consent arbitration. Submission deadline is 19th February 2026 at 11:00 AM, with electronic bids submitted via EPADS and bid opening at NADRA HQ at 11:30 AM. Pro-Tip: Ensure your bid includes all mandatory documents, especially OEM partner authorization and valid tax certificates, to avoid disqualification. Also, carefully review the service level agreement and penalty clauses to prepare for compliance and risk management.