Renewal of Support and Subscription for Managed Network Equipment in Islamabad

This tender invites bids from reputable firms for the renewal of support and subscription services for managed network equipment in Islamabad under the Special Technology Zones Authority (STZA). The scope includes comprehensive managed support for FortiGate firewall, H3C enterprise switches, UniFi Wi-Fi access points, UniFi on-prem controller, and D-Link managed IP phones. The contract covers design, supply, installation, configuration, testing, commissioning, documentation, training, and post-implementation support for one year. The project demands technical expertise in network management, including 24/7 monitoring, real-time alerts, VLAN provisioning, firewall and security support, firmware upgrades, and troubleshooting. The bidder must ensure compliance with strict SLA response times and escalation protocols. The work will be executed turnkey, requiring a dedicated enterprise support team with relevant certifications and local presence in Pakistan. Bidders must be registered with relevant tax authorities, be on the Active Taxpayers List (ATL) of FBR, and provide an affidavit confirming no blacklisting or insolvency. The bid security is PKR 280,000 in the form of a Pay Order. The contract requires a 10% performance guarantee. Compliance with PEC categories and FBR requirements for the 2025-26 financial year is mandatory to ensure eligibility and smooth contract execution. Submission deadline is on the 24th of February 2026 at 11:00 AM via the EPADS online portal. Technical bids will be opened the same day at 11:30 AM at the STZA office located on the 16th Floor, New State Life Tower, Plot # 61, Jinnah Avenue, Islamabad. Hard copy submissions are not accepted unless accompanied by the online submission. All bidders should carefully review the bid documents and ensure timely submission. Pro-Tip: Make sure to submit the earnest money Pay Order and affidavit at the STZA office before the deadline, as failure to do so will result in disqualification. Also, verify that your technical bid includes all required certifications and compliance documents to avoid rejection during technical evaluation.