Revamp of Web Applications through Unified Cross-Platform Mobile Application

The Pakistan Telecom Authority (PTA) in Islamabad is procuring consultancy services for the revamp of its web applications through a unified cross-platform mobile application. This project aims to consolidate all public-facing digital services of PTA into a single seamless platform to enhance accessibility, transparency, and service delivery. Items being procured: - Unified Cross-Platform Mobile Application (quantity: 1) The scope includes requirements gathering from various PTA departments, documentation, stakeholder sign-off, application development with UI/UX improvements, deployment, and establishment of a CI/CD lifecycle within PTA's GitLab environment. The consultant will also conduct security testing via a registered third-party cybersecurity firm and provide one year of post-deployment support and maintenance. The system must include a secure admin web interface with role-based access control, real-time dashboards, user management, complaint handling, content management, notification management, configuration management, audit logging, data export, and integration capabilities. Eligibility criteria require bidders to be registered on EPADS v2.0, have relevant experience with at least three years proven track record, FBR/ATL registration, and technical staff strength. The evaluation will be based on technical and financial proposals using Least Cost Based Selection (LCBS). The tender is published by the Pakistan Telecom Authority, located at F-5/1, Islamabad. The submission deadline is **Thursday, August 13, 2026 11:00 AM** via EPADS v2.0 only; manual submissions will not be accepted. Bidders must submit bid security or bid securing declaration as per the bidding documents. A practical tip for bidders: Ensure timely registration and familiarization with the EPADS v2.0 platform to avoid disqualification due to submission errors. Also, prepare comprehensive technical documentation and demonstrate strong local technical support capabilities to score well in evaluation.