Support and Maintenance Services for Central Command & Control Rescue 1122 HQ Karachi 2026-2027

This tender invites qualified firms in Karachi to provide comprehensive support and maintenance services for the Central Command & Control of Rescue 1122 Headquarters. Issued by the Sindh Emergency Rescue Service (Rescue 1122), it covers IT infrastructure, application support, network management, hardware upkeep, and security systems under the IT & Office Equipment, IT Software & Licenses, and Security & Safety Equipment categories. The scope includes maintaining and upgrading servers, workstations, PBX systems, video walls, network switches, firewalls, and UPS units. The contractor will manage application enhancements, real-time dashboards, API integrations, and telephony services. The work demands technical expertise in virtualization, endpoint security, and network infrastructure, ensuring 24/7 uptime and rapid fault resolution in Karachi's operational environment. Bidders must hold valid NTN, GST, and SRB registrations, be free from blacklisting, and have at least three years of relevant experience. Compliance with PEC certification and FBR/ATL status is essential. The contract spans 12 months with a possible two-year extension based on performance. Financial bids require a 2% earnest money deposit, and performance security is 5% of the contract value. Submission deadline is **09-02-2026 14:30:00** with bid opening the same day at 14:30 hours at the Director Finance & Procurement Office, Rescue 1122 HQ, Plot No. 9, Block-17, Gulshan-e-Iqbal, Karachi. Bids must be submitted electronically via the EPADS portal. Pro-Tip: Ensure your technical proposal meets the 80% minimum score in evaluation criteria and includes all mandatory documents like PEC certificates, audited financials, and ISO certifications. Missing any key document or failing to comply with bid security requirements can lead to disqualification. Also, verify the latest amendments on the EPADS portal before submission.