Support Services of Fortinet Network Equipment

The Export-Import Bank of Pakistan (EXIM Bank), located in Islamabad, is procuring support services for its Fortinet network equipment. This procurement covers renewal of support for hardware and software including Unified Threat Protection, Firewall, Switch, and Access Points deployed at the EXIM Bank head office. The scope includes local and principal support, configuration assistance, preventive maintenance every six months, and one year of on-site warranty with parts and services. The equipment is critical for network security and requires adherence to OEM standards and timely backup device provision during warranty claims. Eligible bidders must be registered with FBR, appear on the Active Taxpayer List (ATL), and hold valid NTN and GST registrations. They should have a minimum of ten years of relevant experience, possess OEM authorization, and maintain offices with technical teams in Islamabad and Karachi. Bidders must submit a single-stage, one-envelope bid via the E-Pads portal by the deadline of 21st May 2026 at 1100 Hrs. The technical and financial bids must be complete, signed, and stamped as per the bidding documents. Earnest Money is replaced by a Bid Securing Declaration, which is mandatory. The tender evaluation will consider compliance with technical specifications, mandatory documentation, and experience. The lowest evaluated bidder will be awarded the contract. Bidders should carefully follow the instructions for bid submission on the E-Pads portal and ensure all documents are clear and unambiguous. A practical tip for bidders is to verify their ATL status well before submission to avoid disqualification due to tax registration issues. The contract includes strict performance guarantees and penalties for non-compliance, emphasizing the importance of thorough preparation and adherence to all terms.