Support Services for SLA of Servers Network Software and VMware at EXIM Bank Islamabad

This tender invites bids for support services of SLA of Servers Network software and VMware at EXIM Bank Islamabad, under the Export-Import Bank of Pakistan. The procurement falls under IT & Office Equipment and IT Software & Licenses categories, focusing on renewal and maintenance of server infrastructure. The scope includes renewal of server hardware and software support, local and principal OEM support, ongoing configuration and vulnerability remediation, preventive maintenance every six months, and two years of on-site warranty with parts and services. The equipment is deployed at EXIM Bank's head office in Islamabad, requiring expert handling of Dell PowerEdge servers, Dell Networker backup software, and VMware vSphere and vCenter licenses. The technical challenges involve ensuring continuous uptime, timely replacement of parts, and adherence to OEM standards. Bidders must be registered with FBR, appear on the Active Taxpayer List (ATL), and hold valid OEM partnership certificates. The tender requires compliance with PEC categories relevant to IT services and adherence to FBR tax regulations for the fiscal year 2025-26. Bidders should prepare a Call Deposit Receipt (CDR) or Bid Securing Declaration and ensure all documentation is complete and stamped as per the Form of Bid requirements. Submission deadline is on the 19th of March 2026 at 10:00 Hrs via the E-Pads online portal, with bid opening at 10:30 Hrs the same day. The physical address for correspondence is Office No. 510-512, 5th Floor, Evacuee Trust Complex, Agha Khan Road, F-5/1, Islamabad. Pro-Tip: Make sure to carefully review the OEM partnership level and client references as these are critical for evaluation and can tip the scales in case of a tie. Also, verify your ATL status well before submission to avoid disqualification.