Support Subscription and Warranty for Cisco ACI and F5-BIP-IP-WAF

This tender from National Database and Registration Authority (NADRA) Islamabad Capital Territory covers the procurement of support, subscription, and warranty services for Cisco ACI and F5-BIP-IP-WAF equipment under IT & Office Equipment and IT Software & Licenses categories. The scope includes three years of OEM authorized 24x7x365 remote support, warranty, subscription renewals, and license additions for critical network security and data center infrastructure components already installed at NADRA HQ. The procurement is structured in two lots: Lot 1 for F5 BIG-IP Web Application Firewall and Lot 2 for Cisco ACI components including APIC clusters, spine and leaf switches, and data center networking licenses. The delivery timeline is four weeks with DDP terms to NADRA HQ Islamabad. The technical requirements demand OEM authorization, compliance with detailed specifications, and submission of Manufacturer Authorization Letters (MAL). Bidders must be OEM authorized partners or resellers and provide evidence of prior support contracts in Pakistan. The tender follows a single stage two envelope procedure with electronic bid submission via EPADS portal. Bid security amounts are Rs. 800,000 for Lot 1 and Rs. 600,000 for Lot 2. The evaluation will be based on least cost selection after technical compliance verification. Bidders should ensure PEC registration, valid NTN and GST, and active ATL status for 2025-26. The tender requires submission of bid security, compliance sheets, and adherence to all mandatory technical and eligibility criteria. The contract includes a 10% performance security valid till warranty expiry and liquidated damages of 0.1% per day up to 10% of delayed item value. Submission deadline is 2nd April 2026 at 11:00 AM with bid opening at 11:30 AM at NADRA HQ Procurement Department. Physical submission of original bid security is mandatory by the deadline. The address for submission and opening is State Bank of Pakistan Building, Sector G-5/2, Islamabad. Pro-Tip: Ensure your bid includes all required OEM authorizations and compliance documentation as any missing or partial compliance will lead to disqualification. Also, submit the original bid security physically on time to avoid rejection of your electronic bid. Check the detailed compliance sheet carefully and confirm all warranty and support terms are met as per tender specifications.