WhatsApp BOT for PTCL

Pakistan Telecommunication Company Limited (PTCL) Islamabad invites bids for the procurement of a WhatsApp BOT service specifically designed for PTCL operations. This tender is issued by the Group Director Procurement Operations and Contract Management at PTCL G-8/4, Islamabad. The procurement focuses on a digital solution to enhance PTCL's customer interaction and service delivery through WhatsApp. Items being procured: - WhatsApp BOT for PTCL The technical scope involves the development, deployment, and maintenance of a WhatsApp BOT that complies fully with PTCL's requirements and operational standards. Bidders must ensure the BOT integrates seamlessly with PTCL's existing systems and supports efficient communication channels. The service must be robust, secure, and scalable to handle PTCL's customer base. Eligibility criteria include mandatory vendor registration with PTCL, requiring a valid Vendor Registration Code (VR Code) for bid submission. Unregistered vendors must complete registration to participate. Bidders should have relevant experience in software services, particularly in chatbot or automated communication solutions, and must comply with FBR and ATL registration requirements. The tender submission deadline is **21.07.2026 before 23:59 hours**. Bids must be submitted exclusively through the SAP Ariba platform via the provided link. Late submissions will be rejected and returned unopened. All correspondence and requests for tender documents should be directed to the undersigned via the provided email. A practical tip for bidders: Ensure your vendor registration with PTCL is complete and your VR Code is clearly mentioned in your bid documents to avoid disqualification. Familiarity with the SAP Ariba platform is essential for smooth bid submission.