Provision of WhatsApp Business API Services at PM&DC Islamabad

Pakistan Medical and Dental Council (PM&DC), an autonomous federal body located in Islamabad, is procuring WhatsApp Business API services to enhance communication with doctors and applicants regarding applications, approvals, renewals, and other registration-related information. This procurement involves provision, deployment, integration, configuration, and support of WhatsApp Business API services integrated with the existing PM&DC portal. The scope includes chatbot solutions, live agent platforms, multi-channel communication, and comprehensive reporting and analytics features. The technical scope requires a cloud-based, user-friendly chatbot platform with NLP capabilities, multi-channel integration, and support for various message formats including text, buttons, lists, and multimedia. The solution must support high concurrent user loads, API connectivity, role-based access, and secure data handling compliant with PTA regulations and WhatsApp policies. The contract duration is one year with possible extension based on performance. Eligible bidders must be registered entities in Pakistan with valid NTN and GST registration, active taxpayer status, and a valid PTA license for WhatsApp API services. Experience criteria include providing WhatsApp Business API services to at least ten reputable organizations in Pakistan and deployment with at least two mobile network operators. Bidders must submit technical and financial proposals through the EPADS portal by the deadline. The submission deadline is **13th July 2026** at 10:30 AM, with technical bids opened publicly the same day. Bidders should ensure all required documents including CDR of Rs. 50,000/- and eligibility proofs are complete and properly submitted. A practical tip for bidders is to carefully follow the single stage-two envelope bidding procedure and ensure timely submission via the EPADS portal to avoid disqualification. The procurement officer contact is Imran Zafar at PM&DC Islamabad for any clarifications. This tender offers a significant opportunity for qualified IT service providers to partner with a key federal health regulatory authority and deliver critical digital communication services in Pakistan.