Consultancy Services for Collections & Recovery by National Bank of Pakistan Karachi

The National Bank of Pakistan (NBP) invites qualified and experienced firms to submit proposals for Consultancy Services specifically for Collections & Recovery Services for the financial year 2026-27. This procurement is conducted under a National Single Stage-Two Envelope procedure using Quality and Cost Based Selection (QCBS) technique in accordance with Public Procurement Rules 2026. Items being procured: - Consultancy Services for Collections & Recovery covering Consumer Loans, Personal Loans, Auto Finance, Housing Finance, Credit Cards, SME/structured products, Government sponsored products such as PMYBL, Kamyab Jawan, Agri loans, Housing Loans, eBikes, and other retail/consumer/structured products assigned by NBP. The scope includes lawful, professional, documented, and customer-sensitive recovery support across Pakistan with uniform procedures, MIS reporting, escalation, and monitoring. The agency must safeguard NBP from regulatory, reputational, legal, data privacy, and consumer protection risks. Recovery activities include telephonic reminders, field visits with authorization, delivery of demand letters, skip tracing, coordination with NBP branches, preparation of MIS reports, and identification of special account cases. Strict prohibitions apply against intimidation, unauthorized settlements, cash collection, and misuse of borrower data. Eligibility criteria require bidders to be established in Pakistan for at least two years, have experience serving financial sector clients in at least three clusters, be registered with FBR and provincial revenue boards, maintain an office in a main city, have provided similar services to at least two financial institutions in the last two years, and have at least 25 relevant personnel on payroll. Bidders must comply with SBP Fair Debt Collection Guidelines and PBA Guidelines on Collections and Recovery. Bid security in the form of Pay Order, Banker's Cheque, Bank Guarantee, or Bid Securing Declaration is mandatory. Proposals must be submitted electronically via EPADS v2.0 by **Thursday, November 19, 2026 11:00 AM**. Manual submissions will not be accepted. Technical proposals will be opened the same day at 11:30 AM. The contract duration is 1095 days with a 5% performance guarantee required. Contact Person: Project Manager Department Head (Tender) - LCMG, Procurement Division, National Bank of Pakistan Phone: +92-213-890-3028 Email: qadir.khan@nbp.com.pk Bidders are advised to carefully review the detailed RFP documents available on EPADS portal and ensure compliance with all eligibility and submission requirements. Registration on EPADS v2.0 is mandatory for participation. A practical tip for bidders is to ensure timely submission of bid security in hard copy to the specified NBP office address to avoid disqualification. This consultancy opportunity offers a significant role in supporting NBP's recovery efforts with a robust governance framework and strict regulatory compliance.