Integrated Case Management System with CRM Module for National Cyber Crime Investigation Agency Lahore

The National Cyber Crime Investigation Agency (NCCIA) Lahore Zone is procuring an integrated, fully automated Case Management System (CMS) along with a comprehensive Customer Relationship Management (CRM) module. This procurement is specifically for the Lahore office and aims to enhance case handling, workflow automation, customer interaction management, real-time monitoring, reporting, and seamless data integration within a unified platform. The technical scope includes deployment and implementation of the CMS and CRM software modules with license fees included under Code Head A09204-License Fee for Software for the financial year 2025-26. The licensed Case Management System is expected to be completed within two weeks after contract signing. Tender documents can be obtained from the Admin Branch of NCCIA Lahore during office hours for a non-refundable fee of Rs. 8000. Eligible bidders must be registered contractors, suppliers, dealers, firms, or companies with valid Income Tax and Sales Tax registrations and must be on the Active Taxpayers List of the Federal Board of Revenue. Earnest Money in the form of a Pay Order at 5% of the total bid value is required. The tender follows a single stage two envelopes procedure with submission deadline on 1st June 2026 by 11:00 hours. Bids must be dropped in the tender box at the Admin Branch of NCCIA Lahore Zone. A practical tip for bidders is to ensure that all technical and financial documents are clear, complete, and unambiguous to avoid rejection. Early submission is advised to avoid last-minute issues. This tender offers a significant opportunity for IT firms specializing in software solutions for government agencies to contribute to national cyber security efforts.