Outsourcing of Consumer Billing Distribution and Revenue Recovery for Hyderabad Water & Sewerage Corporation

Hyderabad Water & Sewerage Corporation (HW&SC), Hyderabad invites sealed proposals from qualified firms for outsourcing consumer billing (domestic and commercial), bill distribution, and revenue recovery operations across all seven zones of Hyderabad. This contract covers approximately 156,612 consumers, including 149,597 domestic and 7,015 commercial accounts. The assignment aims to improve billing efficiency, expand the revenue base, and increase recovery of outstanding and current dues through a performance-linked outsourcing arrangement. Items being procured: - Outsourcing of consumer billing distribution for domestic and commercial consumers - Bill distribution door-to-door with proof of delivery - Revenue recovery facilitation and collection through approved channels - Consumer survey to identify unauthorized connections - Disconnection and reconnection support under HW&SC authority - Complaint recording and grievance handling The scope includes handling consumer databases, billing data, arrears ledgers, and zone maps supplied by HW&SC. The contractor must ensure a minimum 95% bill delivery rate per cycle within 10 days of bill receipt. Recovery targets start at a baseline of PKR 40 million per month with fixed operational expenditure of 6% of baseline (PKR 2.4 million monthly) plus incremental commissions ranging from 7% to 20% on recovery above baseline. A survey fee of PKR 900 is payable for each verified unauthorized connection identified. Eligibility requires legally registered firms with at least three years of relevant experience in utility billing and recovery, proven scale of work, and compliance with statutory requirements. The contract duration is three years including a two-month foundation period for mobilization and setup. Bids must be submitted physically at Office B-10, Ground Floor, Civic Centre, Hyderabad or electronically via SPPRA's e-PADS portal by 26-Nov-2026 at 02:00 PM. Technical bids will be opened the same day at 03:00 PM. Vendors must submit three copies each of technical and financial proposals. Bid security is 1% of estimated cost and performance security is 10% of baseline amount. The contract includes strict compliance with labor, tax, safety laws, data confidentiality, and performance monitoring with penalties for non-compliance. A practical tip for bidders: Ensure your proposal clearly demonstrates capacity to deploy verified, trained staff and maintain IT/MIS systems for proof of delivery, geo-tagged surveys, and recovery reconciliation as these are critical evaluation criteria. Early mobilization and adherence to the foundation period milestones will strengthen your bid. This opportunity is ideal for firms with strong operational capacity in utility billing and recovery, robust IT systems, and experience managing large-scale consumer accounts in Pakistan.