Service Level Agreement (SLA) – End-of-Life of End-of-Support Equipment & Hardware Support Services

The National Logistics Corporation (NLC) invites sealed bids for a Service Level Agreement (SLA) concerning the end-of-life and end-of-support equipment and hardware support services. This procurement is based in Rawalpindi and aims to ensure continued maintenance and support for hardware that has reached its end-of-life phase. Items being procured: - End-of-Life and End-of-Support Equipment - Hardware Support Services The scope includes comprehensive support for hardware devices that are no longer supported by their original manufacturers, ensuring operational continuity and minimizing downtime. Bidders must be capable of providing technical expertise and timely support services at the NLC Headquarters site. Eligibility criteria require bidders to submit a bid security of Rs. 200,000/- and a tender fee of Rs. 2,000/- payable to the National Logistics Corporation HQ Main Account. The bidding process follows a single stage two envelope procedure, with separate technical and financial proposals. Bids must be submitted at the NLC Headquarters, Harding Road, Rawalpindi, by 1100 hours on 13 October 2026. The technical proposals will be opened the same day at 1130 hours. Interested bidders can download the bid qualification criteria and bidding documents from www.nlc.com.pk. A practical tip for bidders is to ensure that the bid security and tender fee are attached with the technical proposal to avoid rejection. Properly labeling the envelopes as Technical and Financial proposals will facilitate smooth processing of bids. This tender offers a valuable opportunity for qualified firms to provide critical hardware support services to a major government logistics entity in Punjab.