Procurement of SLA for Creative Agency, Social Media Management & Digital Content Agency and Website Maintenance Agency

The Export-Import Bank of Pakistan (EXIM Bank), located in Islamabad, is procuring Service Level Agreements (SLA) for three distinct agency services: a Creative Agency, a Social Media Management & Digital Content Agency, and a Website Maintenance Agency. This procurement is aimed at enhancing the Bank's promotional, digital, and web presence through professional and comprehensive support. The scope includes creative design services such as print ad designs, standees, flyers, billboards, campaign support, event branding, translation, and media reporting. The social media management component covers content creation including static and dynamic posts, emailers, strategy development, auto-responses, moderation, and monthly analytics reporting. Website maintenance services involve code maintenance, vulnerability remediation, cybersecurity incident mitigation, content updates, WordPress CMS and plugin updates, page design, backups, and deployment of new website templates with a focus on performance and security. Eligible bidders must be registered with FBR, appear on the Active Taxpayer List (ATL), and have relevant experience and credentials. For the creative and social media agencies, a minimum annual turnover of PKR 50 million over the last three years is required, along with accreditation and partnership certifications. The website maintenance agency must demonstrate technical expertise in WordPress and cybersecurity compliance. Bids must be submitted electronically via the E-Pads portal by 15th May 2026 at 11:00 AM, with bid opening at 11:30 AM the same day. The submission must include a signed Form of Bid, Bid Securing Declaration, and all mandatory documents as per the tender requirements. The procurement will follow a Single Stage One Envelope procedure under the Public Procurement Rules 2004. A practical tip for bidders is to ensure all technical and financial documents are complete, properly signed, and uploaded on time via the E-Pads portal, as no hard copies or email submissions will be accepted. Early registration on the portal and thorough review of the bidding documents will help avoid last-minute issues and disqualification. This tender offers a significant opportunity for qualified agencies to partner with a key government financial institution and contribute to Pakistan's export promotion efforts through creative, digital, and technical services.