Hiring of firms for provision of Call Response Centre Services for Rural Ambulance Service Program and Maryam Nawaz Health Clinic

The Health & Population Department of Punjab is inviting eligible firms to participate in a framework contract for the provision of Call Response Centre Services. This procurement is specifically for two key programs: the Rural Ambulance Service Program and the Maryam Nawaz Health Clinic/Maryam Nawaz Hospital. The tender is issued by the Project Implementation Unit under the Community Empowerment and Strengthening of Healthcare Access initiative, based in Lahore. Items being procured: - Call Response Centre Services for Rural Ambulance Service Program - Call Centre Services for Maryam Nawaz Health Clinic/Maryam Nawaz Hospital The scope involves hiring firms capable of managing call response operations efficiently to support healthcare access in rural and urban settings. The services will be delivered under a framework contract basis, ensuring continuous and reliable call centre support for emergency ambulance services and health clinic operations. Bidders must be prepared to comply with the technical and operational requirements as outlined in the bidding documents. Eligibility criteria include registration with the Federal Board of Revenue (FBR) and the Active Taxpayers List (ATL). Firms should have relevant experience in call centre services, preferably in healthcare or emergency response sectors. The bidding process follows the Single Stage – two envelope procedure as per Punjab Procurement Rules 2014 (amended). Earnest Money and bid security details are specified in the bidding documents. The last date and time for submission of bids is **10/08/2026 at 11:00 AM**, with bid opening scheduled for the same day at 11:30 AM. Bids must be submitted online through the Punjab E-Procurement System (http://eproc.punjab.gov.pk/). Physical submission of bid security in the specified format is mandatory at the Procurement Cell of MNHC. A practical tip for bidders: Ensure early uploading of bids well before the deadline to avoid last-minute technical issues on the Punjab E-Procurement portal. Also, carefully review the bid security requirements to avoid disqualification. This tender offers a significant opportunity for firms specializing in call centre operations to contribute to vital healthcare services in Punjab.