Outsource of Commercial Billing and Recovery for Hyderabad Water & Sewerage Corporation Zone-07

This tender invites bids for outsourcing the commercial billing and recovery services for Hyderabad Water & Sewerage Corporation (HW&SC), Zone-07 in Hyderabad, Sindh. The department requires a contractor to manage the entire commercial billing cycle including data management, bill generation, distribution, revenue collection, consumer communication, dispute resolution, and legal enforcement support. The scope covers handling billing for approximately 2000 commercial consumers with a total demand of PKR 15 million. The contractor will receive consumer data from HW&SC, generate accurate bills based on tariff structures, distribute them timely, and ensure collection of dues. They must establish payment channels, address consumer queries, and escalate complex issues to HW&SC. Regular reporting and reconciliation with HW&SC's financial records are mandatory. The contractor will also issue notices to defaulters and support legal proceedings if dues remain unpaid. This work demands strong data handling, communication skills, and adherence to regulatory compliance within Hyderabad's commercial water and sewerage sector. Bidders should ensure they meet the required PEC category and maintain valid FBR/ATL status for the 2025-26 financial year. It is advisable to verify all eligibility criteria including turnover and technical capacity as per the bidding documents. The bid security must be between 1% and 5% of the bid price, and bids must remain valid for 90 days. Compliance with all tax and legal requirements is essential to avoid disqualification. The submission deadline is set for 3:00 PM on 5th March 2026 at the Directorate of HW&SC, Hyderabad. Bids will be opened on the same day and venue. Interested bidders must submit their proposals online through the E-PADs portal, ensuring all documents are complete and signed as per instructions. Pro-Tip: Carefully review the bid security requirements and ensure your bid includes the correct percentage and valid form of security. Missing or incorrect bid security is a common cause for rejection. Also, confirm your FBR/ATL status is active for the current financial year to avoid disqualification.