Outsource of Domestic Billing and Recovery for Hyderabad Water & Sewerage Corporation

This tender invites bids for outsourcing the zone-wise domestic billing and recovery services for Hyderabad Water & Sewerage Corporation in Hyderabad, Sindh. The department requires a contractor to manage the entire billing cycle, from data processing to revenue collection, ensuring timely and accurate bill distribution to approximately 50,000 domestic consumers in Zone-01, Qasimabad. The scope includes data management, bill generation based on tariff structures, consumer communication, dispute resolution, and legal enforcement support. The contractor must maintain professional communication with consumers, provide detailed reports on collections and outstanding dues, and coordinate with HW&SC for legal proceedings against defaulters. This contract demands strong organizational skills and experience in revenue recovery campaigns within the utility sector. Bidders should ensure compliance with the relevant PEC category and maintain valid FBR/ATL status for the financial year 2025-26. It is advisable to verify all tax and duty inclusions in the bid price and prepare the necessary bid security as per SPP rules. The bid validity period is 90 days, and bidders must be pre-qualified or meet the eligibility criteria outlined by HW&SC. The submission deadline is set for 3:00 PM on 17th March 2026, with bid opening at the Directorate of HW&SC, 3rd Floor Civic Centre, Hyderabad. Bids must be submitted online through the E-PADs portal, adhering strictly to the instructions provided in the bidding documents. Pro-Tip: Make sure to carefully review the bid security requirements and the schedule of prices to avoid common pitfalls. Also, confirm the exact submission procedures on the E-PADs portal to prevent disqualification due to technical errors.