Hiring of Call Center Services under Framework Agreement

The Khyber Pakhtunkhwa Information Technology Board (KPITB) is procuring hiring of call center services under a framework agreement in Peshawar. This procurement invites reputed bidders who are registered with Income Tax and Sales Tax Departments and are on the Active Taxpayers List (ATL) of FBR and KPRA. The scope includes provision of professional call center services to support KPITB operations, ensuring efficient communication and customer support. Bidders must prepare their Technical and Financial Bids in accordance with the Standard Bidding Document and submit electronically via the E-PADS portal. The bid security of 2% of the total quoted price in the form of CDR is mandatory. The submission deadline is **June 10, 2026 at 11:30 AM**, with bid opening scheduled the same day at 12:00 PM. All bids must be uploaded with scanned documents and CDR on the E-PADS platform; manual submissions will not be accepted. The Deputy Director Procurement at KPITB, Peshawar, is the contact point for queries. It is essential for bidders to ensure their FBR and KPRA registrations are active and to carefully follow the electronic submission process to avoid disqualification. A practical tip for bidders is to complete the bid upload well before the deadline to avoid last-minute technical issues on the E-PADS portal. This tender offers a valuable opportunity for service providers experienced in call center operations to engage with a prominent provincial IT department and contribute to digital governance initiatives.