Managed WAN Connectivity for Federal Investigation Agency IBMS Directorate Islamabad

The Federal Investigation Agency (FIA) Integrated Border Management System (IBMS) Directorate Islamabad invites bids for the provision of Managed WAN Connectivity services under tender reference P186060. This procurement covers a comprehensive turnkey solution including design, survey, delivery, deployment, configuration, testing, commissioning, training, managed operation, maintenance, and support of Managed WAN MPLS/P2P connectivity, Internet connectivity, inter-operator integration, managed WAN services, hardware licenses, onsite local support, and training of human resources for a period of five years. Items being procured: - Managed WAN MPLS Dual-WAN MPLS/P2P L3 connectivity between immigration sites and FIA HQ and Disaster Recovery site as per Annexure A - MPLS/P2P connectivity between FIA and government offices (NADRA and Directorate General Immigration & Passports) as per Annexure B - Aggregation at FIA Headquarters and Disaster Recovery site - Managed WAN Internet Connectivity with /29 IP pools at all sites as per Annexure C - Managed WAN Operations including 24x7 monitoring, fault detection, ticketing, escalation, restoration, web-based complaint portal, Network Management System (NMS) as a Service - Existing hardware local support, warranty and UTM licenses for Fortinet, Sophos, Huawei equipment as per Annexure D - Training of five FIA-IBMS network resources covering diagnostics, Forti Manager, NMS, portal, escalation and SLA verification The scope includes provision of dual-WAN connectivity with primary and secondary media preferences, failover hardware, bandwidth flexibility, local hardware support and warranty, and comprehensive managed services with multiple user access to NMS. The Disaster Recovery site will be selected among major airports with agreed one-time charges for hardware. The contract term is five years with possible extension for another five years at the same price subject to approval. Eligibility criteria include legal registration in Pakistan, NTN and GST registration, active taxpayer status, minimum 10 years relevant experience, nationwide WAN experience, PTA licenses where applicable, and financial strength. Bidders must submit bids electronically via EPADS v2.0 by 10:00 AM on November 26, 2026. Bid security in the form of Pay Order or Bid Securing Declaration is required. Technical bids will be evaluated on a 70% weightage and financial bids on 30% weightage using Quality and Cost Based Selection (QCBS). The contract will be awarded to the bidder with the highest combined score. Payment terms include one-time charges payable upon site acceptance and quarterly recurring charges after acceptance certificates. The procuring agency reserves the right to reject all bids and to vary quantities by up to 15%. Bidders are advised to carefully review the detailed bidding documents and comply with all requirements. Submission must be through EPADS only; manual bids will not be accepted. A practical tip for bidders: Ensure your technical proposal strictly excludes any price information to avoid disqualification and prepare your bid security documents in original and scanned form as per instructions. Early registration on EPADS v2.0 is recommended to avoid last-minute issues. This procurement is a significant opportunity for qualified service providers to support the FIA's nationwide network infrastructure with robust, secure, and scalable managed WAN connectivity solutions.