Pre-Qualification for Travel Agency Services

The Pakistan Software Export Board (PSEB) Islamabad is seeking to pre-qualify travel agencies for a panel to provide comprehensive travel services over a three-year period. This procurement is specifically for travel agency services to support PSEB's operational needs in Islamabad. Items being procured: - Booking and issuance of international and domestic air tickets - Confirmation and delivery of tickets at PSEB offices or other designated locations - Collection of tickets for cancellation - Assistance with visa and transit visa processing - Obtaining travel-related insurances - 24/7 availability of dedicated personnel for bookings and cancellations - Enrollment assistance for frequent flyer programs - Fast and timely delivery of tickets - Offering best flight schedules and fare promotions - Transfer of additional discounts from airlines to PSEB - Travel arrangements through foreign carriers not operating in Pakistan - Provision of hotel services domestically and internationally - Provision of tours, leisure, and holiday travel services The scope includes timely and efficient ticketing, visa assistance, and travel arrangements with strict adherence to service standards governed by a framework agreement including penalty clauses for non-compliance. Agencies must have valid IATA certification, NTN and STN certificates, and at least five years of relevant business experience. They must also provide a letter appointing an authorized representative and an undertaking of no blacklisting. The evaluation criteria include company experience, financial strength, number of clients, credit period, credit limit, worth of similar projects, staff strength, and related services such as visa processing and hoteling. The submission deadline is **30th July 2026 at 03:00 PM**, with bid opening at 03:30 PM on the same day. Proposals must be submitted electronically via EPADS only; manual or email submissions will not be accepted. The submission address is Pakistan Software Export Board (G) Limited, Plot # 61, 06th Floor, New State Life Tower, Jinnah Avenue, Blue Area, Islamabad. Interested bidders should ensure all mandatory documents are complete to avoid disqualification. A practical tip for bidders is to carefully prepare the proposal in the exact sequence required by the RFP and ensure all mandatory certificates and documents are attached to avoid rejection at the technical evaluation stage.