Procurement of Integrated Services for Inspection, Testing, Verification, Branding, Repair & Maintenance of Chromebooks and Media Tablets

The Inter Boards Coordination Commission (IBCC) invites bids for the procurement of integrated services for inspection, testing, verification, branding, repair and maintenance of Chromebooks and media tablets under the Prime Minister's Youth Chromebook Scheme for FY 2026-27. This procurement covers three geographical packages: Lot 1 (Sindh and Balochistan), Lot 2 (ICT, AJK, GB, KP and Rawalpindi Division), and Lot 3 (Punjab excluding Rawalpindi Division). Bidders may apply for one or more lots and must provide both Component A (Pre-distribution services) and Component B (Post-distribution repair and maintenance services) for each selected lot. Items being procured: - Component A: Initial comprehensive physical inspection, testing, verification and clearing of devices - Casing touch-up, scratch machine painting and official branding - Lot-wise two-way logistics and secure transportation - Supply, printing and affixing of unique QR code stickers on each device - Development, hosting and maintenance of an Android/Web-based complaint registration and resolution mechanism integrated with the call centre - Component B: Repair and maintenance services including keyboard panel/touchpad replacement, motherboard/logic board replacement and repair, power circuit/charging port repair, charger/power adapter replacement, OS/ChromeOS/firmware restoration and authorized unlocking, top/display back cover replacement, individual keyboard key repair, webcam/microphone/speaker repair, and service/labour charges The scope includes receiving, registering, secure warehousing, inspection, grading, approved repairs, branding, online device records, complaint management, call centre support, fault diagnosis, warranty support, and safe collection and return of devices. The contract requires service centres in specified cities for each lot, secure logistics arrangements, and an online portal for device tracking and complaint management. Eligibility criteria include legal registration, tax registration, EPADS registration, minimum five years relevant experience, operational service centres and warehouses, qualified personnel, call centre support, insurance coverage, and compliance with contract terms. Bidders must submit bid security and comply with all bidding requirements. The tender uses a Single Stage Two Envelope procedure with Quality and Cost Based Selection (QCBS). Bids must be submitted online via EPADS v2.0 by 23 November 2026 at 11:00 AM. Technical bids will be opened the same day at 11:30 AM. Manual bids are not accepted. A practical tip for bidders: Ensure your online portal and call centre are fully operational and compliant with the detailed requirements before device processing begins, as these are critical for contract performance and evaluation. This procurement is a significant opportunity for qualified service providers to contribute to a national initiative impacting over 250,000 devices across Pakistan.