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Procurement of Renovation Work and R&M Services for Furniture, Civil & Electrical Items and Provisioning of Contact Center Agents - Basic Proficiency
Active Tender
Closing Date:
2026-11-30
2026-11-30
Tender Overview
- Category
- Construction & Civil Works / Electrical Works & Equipment / Human Resources & Recruitment
- Sector
- Services
- Tender Type
- Services
- Procurement Method
- Single Stage - Two Envelope Bidding Procedure
- Submission Method
- Online submission via Punjab E-Procurement System portal at https://ep.punjab.gov.pk
- Estimated Cost
- Rs. 320,000,000
- Source Name
- Newspaper
Location & Dates
Contact & Websites
- Contact Person
- Director Development & Procurement
- Contact Phone
- (042) 99000000
- Website
- www.pitb.gov.pk
Actions
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Tender Document
Tender Description
Punjab Information Technology Board (PITB), Government of the Punjab, invites bids for two major procurement lots under framework contracts. The first lot involves renovation work and repair & maintenance (R&M) services for furniture, civil, and electrical items. The second lot is for provisioning services of Contact Center Agents with basic proficiency for the project titled 'CM Complaint Helpline and Citizen Contact Center (CCC) PITB'.
Items being procured:
- Renovation Work and R&M services for furniture, civil, electrical items (Multiple quantities)
- Contact Center Agents - Basic Proficiency (400 agents)
The renovation and R&M work covers multiple furniture, civil, and electrical items requiring skilled maintenance and refurbishment to ensure operational efficiency. The contact center agents will support the CM Complaint Helpline and CCC, providing essential citizen services with basic proficiency.
Bidders must comply with Punjab Procurement Rules 2014 and submit technical and financial separate bids online via the Punjab E-Procurement System portal at https://ep.punjab.gov.pk. The deadline for bid submission is 1100 hours on 30 November 2026, with bid opening at 1130 hours the same day. Earnest money in the form of bid security is fixed at Rs. 800,000 for the renovation lot and Rs. 5,760,000 for the contact center agents lot.
Eligibility requires registration on the Punjab E-Procurement System and submission of income/sales tax certificates and other documents as per tender requirements. Bidders are advised to upload bids well before the deadline to avoid last-minute issues. For assistance, contact the PITB support at 1248.
This tender offers a significant opportunity for firms experienced in renovation, maintenance, and staffing services to engage with a prominent government IT board in Lahore. Careful attention to bid preparation and timely submission via the official e-procurement portal is essential for success.