Purchase of Queue Management System for OPD at Sindh Institute of Child Health and Neonatology Karachi

This tender invites bids for the Purchase of a Queue Management System (QMS) for the Outpatient Department (OPD) at the Sindh Institute of Child Health and Neonatology (SICHN) in Karachi. The procurement falls under IT & Office Equipment and Electronics & Appliances categories, aiming to enhance patient flow management with modern technology. The QMS includes a touchscreen podium for token generation with integrated thermal printing, large LED/LCD display screens for waiting areas, counter terminal software for 4-5 counters, and a centralized dashboard for real-time queue management. The system supports multi-language interfaces, network connectivity, token redirection, and optional mobile notifications. The scope also covers high-quality PVC MR cards, printer ribbons, and cleaning cards compatible with Smart 51s printers. Delivery is required within 20 to 30 calendar days at SICHN Karachi. Bidders must comply with Sindh tax registrations and provide mandatory documents including bid security, tax returns, and experience certificates. PEC category is not applicable as this is a goods procurement. Bidders should ensure valid FBR/ATL status and meet the 2025-26 fiscal year requirements. The bid security is 2% of the bid cost, and performance security of 5% is required upon award. All prices must be fixed and inclusive of applicable taxes. Submission deadline is **April 6, 2025 at 10:30 a.m.**, with bid opening at **11:00 a.m.** on the same day at the SICHN office, First Floor, Plot no. 354 & 356 JM, Near People's Secretariat Chowrangi, Jamshed Quarters Karachi. Bids must be submitted electronically via the EPADS portal. Physical submission of the tender fee deposit slip is required at the SICHN office. Pro-Tip: Ensure your bid includes all mandatory documents and a demonstration sample if requested. Missing the demo or quoting multiple brands for the same item will lead to disqualification. Also, double-check the bid security and performance security formats to avoid rejection. Keep a copy of the original delivery receipt after supply for record and compliance.