Renewal of Network Equipment SLA for Cisco Switches and IP Phones

The Financial Monitoring Unit (FMU) Karachi invites bids for the Renewal of Network Equipment SLA covering Cisco network devices and IP phones. This procurement is specific to the FMU office located at 2nd Floor, Main SBP Building, I.I Chundrigar Road, Saddar, Karachi, Sindh. The tender reference number is P57125. Items being procured: - Cisco L2 Manageable Switch WS-C2960X-48FPS-L (Qty: 4) - Cisco IP Phones CP-7821-K9 (Qty: 30) - Cisco IP Phones CP-8865-K9 (Qty: 10) The scope includes OEM-backed local vendor SLA renewal for the network switches until 31st October 2027 and for the Cisco IP phones until 31st July 2030. Services include software and firmware updates, configuration management, optimization, proactive lifecycle management including monitoring OEM End-of-Life and End-of-Support announcements, and ensuring all replacement equipment is covered under OEM warranty. Round-the-clock technical support via phone, email, and web portal is required, with escalation to OEM experts as needed. On-site support and comprehensive reporting with incident logs and root cause analysis are mandatory. Data confidentiality and compliance with local data protection laws must be maintained. OEM support from India and Israel is not acceptable. Eligibility criteria require bidders to be Cisco Collaboration and Networking Partners with at least five similar assignments in the last five years, technical strength of three or more OEM certified resources in Cisco Collaboration and Networking, sales volume of PKR 500 million or more in each of the last three years, and verifiable presence/support office in Karachi. Bidders must be registered with FBR and appear on the Active Taxpayer List. The bid submission deadline is Friday, July 24, 2026 at 11:00 AM via EPADS v2.0 only. Technical and financial bids will be opened the same day at 11:30 AM. Manual submissions are not accepted. The bid security must be submitted in original form before the deadline to the FMU office in Karachi. The procurement method is Least Cost Based Selection (LCBS). The performance guarantee required is 10% of the contract price in the form of a bank guarantee. A practical tip for bidders: Ensure timely registration and submission on EPADS v2.0 platform and provide all required documentary evidence including OEM authorization, partner certificates, and financial statements to avoid disqualification. Early preparation of bid security and compliance with technical criteria will improve chances of success.