Renewal of SLA Support Services Contract for IT Hardware Equipment at FBR Data Centers (Islamabad & Karachi)

Pakistan Revenue Automation Limited (PRAL) invites bids for the renewal of SLA support services contract for IT hardware equipment at Federal Board of Revenue (FBR) data centers located in Islamabad and Karachi. This contract covers comprehensive support and maintenance services to ensure optimal performance and uptime of critical IT infrastructure. Items being procured: - SLA Support Services Contract for IT Hardware Equipment at FBR Data Centers in Islamabad - SLA Support Services Contract for IT Hardware Equipment at FBR Data Centers in Karachi The scope includes timely technical support, hardware troubleshooting, preventive maintenance, and replacement of faulty components as per the agreed service levels. Bidders must have relevant experience in IT hardware support and proven capability to manage data center equipment efficiently. Eligibility criteria include valid FBR registration, ATL listing, and prior experience with similar government contracts. Earnest Money Deposit (EMD) and bid security requirements will be as per PRAL procurement rules. The bid submission deadline on the EPADS 2.0 portal has been extended from October 12, 2026, to **October 26, 2026, at 3:00 PM**. Technical and financial bids will be opened on the same day at 3:30 PM. Bidders should ensure timely submission through the EPADS portal. For best chances, bidders are advised to carefully review the corrigendum and original tender documents available on PRAL's website and ensure compliance with all technical and financial requirements. Early preparation of bid documents and adherence to submission guidelines on EPADS will help avoid last-minute issues. This tender is a valuable opportunity for qualified IT service providers to engage with a leading government automation entity and contribute to the reliable operation of FBR's critical data infrastructure.