Service Level Agreement for Non-IT Components of Data Center for One Year

Sindh Revenue Board (SRB) Karachi invites bids for the procurement of a Service Level Agreement (SLA) covering the non-IT components of its Data Center for a period of one year. This tender is specifically issued by the Sindh Revenue Board, located in Karachi, Sindh, and targets vendors registered with EPAD, FBR, SRB, and other relevant authorities. Items being procured: - Service Level Agreement (SLA) for Non-IT components of Data Center - Parts and consumables related to the Data Center non-IT components The scope includes maintenance and servicing of the Data Center’s non-IT infrastructure, which may involve electrical and environmental systems. The bidder must have a proven track record in data center construction maintenance or related fields, preferably with expertise in environmental and electrical systems. The firm should have at least seven years of relevant experience and an average annual turnover of Rs. 150 million or more for the last three financial years starting 2023. Additionally, the bidder must have experience providing SLA services to at least two data centers of similar or larger size within the last five years. Technical resources such as electrical and environmental engineers or technicians must be available at the Karachi support center. Eligibility criteria require an active taxpayer certificate, no blacklisting or corrupt practice declarations, and submission of an affidavit on stamp paper. A bid security of Rs. 1,874,170 must be furnished in the form of a pay order, demand draft, or bank guarantee. The bid security document must be submitted in a sealed envelope before the deadline. The pre-bid meeting is scheduled for 2026-08-05 at 15:30 hours. The last date and time for bid submission is 2026-08-18 at 15:00 hours, with bid opening at 15:30 hours the same day. Bids must be submitted online via EPADS portal (www.portalsindh.eprocure.gos.pk). A practical tip for bidders is to ensure all documentary evidence for eligibility is complete and properly attested to avoid disqualification. Early submission is advised to handle any technical issues on the EPADS platform. Strict adherence to the bid security format and timely submission will enhance chances of success.