Service Level Agreement for Heavy Duty Laser Printers at MEPCO IT Centers

This tender issued by the Multan Electric Power Company Limited (MEPCO) in Multan invites bids for a Service Level Agreement (SLA) covering maintenance and support of heavy duty laser printers at various MEPCO IT Centers. The procurement falls under the IT & Office Equipment category and aims to ensure continuous, reliable printing services across multiple locations including Multan, Sahiwal, D.G. Khan, Rahim Yar Khan, and Bahawalpur. The scope is divided into two lots: Lot-1 covers Konica Minolta Bizhub Pro-951 printers with maintenance including parts but excluding consumables, while Lot-2 covers Canon IR-ADV series printers with full maintenance including parts and consumables on a per-page cost basis. The contract duration is initially one year, extendable for two more years on the same terms. The successful bidder will provide preventive and corrective maintenance, ensure minimum 98% uptime, maintain logs and reports, and deploy trained engineers with rapid response times. Genuine parts and original components are mandatory for replacements. Bidders must meet stringent qualification criteria including registered business status, tax compliance, technical capability, financial health, and relevant experience with bulk printing environments. The tender requires a fixed price bid in Pakistani Rupees, bid security of Rs. 200,000 per lot, and submission through the EPADS online portal with a sealed hard copy at MEPCO HQ Multan. The bid validity is 120 days, and performance guarantees of 5% of contract value are required. For compliance, bidders should ensure PEC registration, valid FBR/ATL status, and readiness to meet 2025-26 fiscal year requirements. The tender emphasizes adherence to PPRA rules, including the Single Stage Two Envelope procedure and strict timelines. Submission deadline is **02 March 2026 at 11:00 AM**, with bid opening at 11:30 AM the same day at MEPCO HQ Multan. Pro-Tip: Carefully review the bid security submission requirements and ensure original bid security is delivered before the deadline to avoid disqualification. Also, verify the detailed technical specifications and evaluation criteria to maximize scoring in the technical bid phase.