Supply and Installation of Acquiring SMS and WhatsApp Business API Services for Sindh Bank Limited

Sindh Bank Limited Karachi invites qualified vendors for the supply and installation of acquiring SMS and WhatsApp Business API services under the IT Software & Licenses and IT & Office Equipment categories. This tender covers a comprehensive communication solution including SMS alerts, two-way messaging, WhatsApp integration, and multi-channel notifications to enhance customer engagement and operational efficiency. The scope includes sending and receiving SMS messages with a throughput of 250 messages per second, direct connectivity with all telecom operators in Pakistan, and real-time delivery assurance. The WhatsApp Business API solution must be Meta-approved, support chatbot integration, multi-agent access, and comply with SBP and PTA data privacy guidelines. The solution will be deployed locally with a 99.9% uptime guarantee and include APIs for seamless integration with Sindh Bank's core banking and mobile app systems. The project completion timeline is within 4 weeks, with a mandatory one-year license, warranty, and 24x7 onsite support. Bidders must be ISO 27001 and ISO 9001 certified, registered with tax authorities, and have a minimum annual turnover of PKR 500 million. Experience with at least three commercial banks or reputable organizations in Pakistan is required. The vendor must be a direct Business Solution Provider with Meta for WhatsApp and have a proven track record of on-premises WhatsApp banking deployments. Compliance with PEC, FBR, and 2025-26 tax and registration requirements is essential. Bidders should ensure all documents and certifications are attached to avoid disqualification. The submission deadline is set for 16 January 2026 at 10:00 AM, with bid opening at 10:30 AM at Sindh Bank Ltd Head Office, Federation House, Abdullah Shah Ghazi Road, Clifton, Karachi. Bids must be submitted online via the EPADS portal. Original bid security instruments must be delivered physically before the deadline. The bank requires a 5% performance security upon award and mandates signing an Integrity Pact. Pro-Tip: Ensure your bid includes all mandatory documents such as GST registration, manufacturer authorization, and affidavit on stamp paper. Pay special attention to the technical compliance and financial proposal formats. Missing or incomplete documentation is a common cause of disqualification. Also, verify the latest amendments on Sindh Bank and SPPRA websites to stay updated on any changes to the tender conditions.