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Acquiring of SMS Services and WhatsApp Services for Sindh Bank Limited Karachi
Tender No: SNDB/HO/ADMIN/TD/1541/2026
Expired Tender
Closing Date:
2026-07-06
2026-07-06
Tender Overview
- Category
- IT Services & Support / Telecommunication
- Sector
- Services
- Tender Type
- Services
- Procurement Method
- National Competitive Bidding
- Submission Method
- Online via EPADS portal
- Estimated Cost
- Rs. 154,880,563
- Source Name
- SINDH PPRA
Location & Dates
Contact & Websites
- Contact Person
- Information Technology Division
- Contact Phone
- (92-21) 35829320/403
- Contact Email
- tenderdept@sindhbankltd.com
- Website
- https://www.sindhbank.com.pk/
- Original Source
- https://portalsindh.eprocure.gov.pk/#/
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Tender Description
Sindh Bank Limited Karachi is procuring comprehensive SMS and WhatsApp messaging services to enhance its customer communication capabilities. This procurement covers acquiring SMS services for sending and receiving transactional and promotional messages, as well as an enterprise-grade WhatsApp Business API solution officially approved by Meta. The scope includes real-time delivery of approximately 2.7 million SMS messages monthly, direct connectivity with all telecom operators in Pakistan, scalable architecture, encryption options, backup links for high availability, and detailed delivery reporting. The WhatsApp solution must support two-way messaging, chatbot integration, multi-agent access, and comply with SBP and PTA data privacy guidelines. The vendor must provide APIs for seamless integration with Sindh Bank's core banking and mobile app systems, and ensure 24x7x365 support with a 99.9% uptime SLA. Eligible bidders must be ISO 27001 and ISO 9001 certified, registered with Income Tax and Sales Tax authorities, have an office in Karachi, and demonstrate experience with at least three commercial banks or reputable organizations in Pakistan. The tender requires submission of E-bids on the EPADS portal by 06 July 2026 at 10:30 AM, with bid opening at 11:00 AM the same day at Sindh Bank's Head Office. Bidders must provide a bid security of 5% of the contract amount and comply with all eligibility criteria including blacklisting declarations. A practical tip for bidders is to ensure timely uploading of bids on the EPADS portal well before the deadline to avoid last-minute technical issues, as late bids will be rejected. The contract includes a one-year warranty and support period with an option for a three-year AMC. This tender offers a significant opportunity for qualified firms to partner with a leading financial institution in Karachi, delivering critical communication services with high standards of security, compliance, and technical excellence.