Appointment and Queue Management System for Consulate General of Pakistan New York

The Consulate General of Pakistan in New York is procuring a comprehensive Appointment and Queue Management System to enhance its service delivery. This system will cover appointment scheduling for multiple services, queue management, walk-in appointments, email and SMS notifications, and holiday scheduling. The procurement is specific to the Consulate General located at 12 E 65th Street, New York, and aims to streamline visitor management and improve operational efficiency. The technical scope includes software and hardware components capable of handling multiple service appointments and managing queues effectively. The system must support real-time notifications via email and SMS and allow for scheduling adjustments during holidays. Interested suppliers should have relevant experience in deploying queue management solutions and demonstrate capability in handling similar scale projects. Eligibility criteria include valid FBR registration and ATL listing. While no specific PEC category is mentioned, companies with proven experience in IT services and queue management systems are preferred. The submission deadline is **May 11, 2026 at 11:00 AM**, with proposals to be opened the same day at 2:30 PM in the presence of bidders or their representatives. Proposals must be submitted in sealed envelopes to the Head of Chancery at the Consulate General of Pakistan, New York. A practical tip for bidders is to ensure that the technical bid clearly outlines the system architecture and integration capabilities, as this will be critical during the evaluation. Also, submitting a complete Earnest Money or CDR as per the tender requirements will strengthen the bid. Timely submission before the deadline is crucial to avoid disqualification.