Comprehensive On-Site AMC, Support, and SLA Services for APC Symmetra PX 96 KVA UPS at Custom House Karachi

Pakistan Revenue Automation Pvt Limited (PRAL) is procuring comprehensive on-site Annual Maintenance Contract (AMC), support, and Service Level Agreement (SLA) services for two APC Symmetra PX 96 KVA UPS units installed at the Custom House Data Center in Karachi. This procurement is specific to the fiscal year 2026-27 and aims to ensure uninterrupted power backup and operational efficiency of critical UPS infrastructure. The technical scope includes full maintenance and support of the APC Symmetra PX UPS modules, including repair and free-of-cost replacement of faulty components, quarterly preventive maintenance, 24×7×365 on-site support, and adherence to OEM standards and safety guidelines. The successful bidder must maintain a sufficient inventory of genuine OEM spare parts and provide a documented escalation matrix to meet SLA targets. The contract period is one year, renewable based on performance. Eligibility criteria require bidders to be registered with FBR, active taxpayers on the ATL, and possess certified APC/Schneider Electric engineers with at least three years of experience supporting APC Symmetra PX UPS systems. Bidders must also have authorized diagnostic tools and demonstrate local support presence in Karachi. Key dates include a pre-bid meeting on June 22, 2026, at PRAL's Karachi office and bid submission deadline on June 30, 2026, at 11:00 AM via EPADS v2.0. Bids must be accompanied by a Pay Order as bid security, and manual submissions are not accepted. The submission address for bid security originals is in Islamabad. A practical tip for bidders is to conduct a thorough site visit and inspection of the Custom House Data Center to understand the operational environment and ensure compliance with all technical and safety requirements. Early registration on EPADS v2.0 and careful preparation of technical and financial bids will enhance chances of success in this competitive procurement.