Procurement of Digital Brand Protection Solution with Technical Support

The SBP Banking Services Corporation (SBP BSC) Karachi invites qualified bidders registered on EPADS 1.0 for the procurement of a comprehensive Digital Brand Protection Solution with Technical Support on an annual subscription basis. This solution is critical for protecting SBP's technology and digital assets from cyber threats, supporting collection, aggregation, analysis, dissemination, mitigation, and closed group sharing of cyber threats relevant to SBP, the local financial sector, and global threat landscape. Items being procured: - Digital Brand Protection Solution License Subscription for 3 years with OEM backed maintenance, customization, and technical support services - Training of 6 SBP officials on the solution - Local SLA Charges for 3 years The solution must provide extensive features including threat intelligence aggregation, API integrations with existing security infrastructure, risk scoring, IOC enrichment, visualization dashboards, reporting, user access management, remote wipe capabilities, cyber threat intelligence reports, detection of phishing, fake profiles, leaked credentials, and more as detailed in the technical specifications. The bidder must provide on-site OEM facility-oriented instructor-led training for 6 officials, covering all travel and accommodation expenses. Technical support must be available 24x7 with defined response and recovery times for different severity levels. Eligibility criteria include being an OEM or authorized partner/distributor in Pakistan, deployment of the solution in at least two organizations, verifiable presence in Pakistan, minimum annual turnover of PKR 30 million in any of the last three years, registration with tax authorities, and compliance with PPRA rules. Bids must be submitted electronically via EPADS by 23 November 2026 at 11:00 AM. Bid security of PKR 400,000 must be submitted in original by the closing date. Technical proposals will be evaluated first, followed by financial proposals of technically qualified bidders. The contract will be awarded to the lowest evaluated compliant bidder. The contract includes a 3-year license subscription with OEM-backed maintenance and support, training, and SLA services. Performance security of 5% of contract value is required. Payments will be made in PKR after operational acceptance and yearly renewals. Liquidated damages apply for delays in license renewal and service provision. Bidders are advised to carefully review the detailed bidding documents, technical specifications, and submission requirements. Ensure timely submission of all required documents and bid security to avoid disqualification. A practical tip for bidders: Register early on EPADS 1.0 and upload all required documents well before the deadline to avoid last-minute technical issues. Maintain close communication with your OEM to ensure compliance with all technical and support requirements.